Welcome to DELLO (Operated by DELLO Inc.).

DELLO is a tech based marketplace and aggregator which provides users with a platform where they can avail logistics services offered by us. The DELLO Platform may be presently accessed on our website, www.dello.in, the Dello Mobile Application or by contacting us on our contact number, where our team will help you to make a booking as per your requirements.

By using our app/website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern DELLO Inc. (Owner of DELLO) relationship with you in relation to this app/website and the Service (as described below)

In the event there is a conflict between the terms and conditions specified herein and the provisions of any other document executed between the parties hereto, the terms and conditions specified herein would prevail.

The terms "We", "us", "our", "Carrier" shall refer to DELLO Inc. (owner of DELLO), its employees, authorized agents, entities , affiliates and its independent contractors that carry or undertake to carry the consignment hereunder or perform any other services incidental thereto on its behalf. “You”, “your”, shall refer to the consignor, sender or consignee of the Consignment, holder of this Consignment Note, receiver and owner of the contents of the Consignment or any other party having a legal interest in those contents, as the case may be and the term "Consignment" means any parcel, package, or freight which is or are given to and accepted by us for carriage under our Consignment Note.

ELIGIBILITY FOR USERS

  • The term User signifies to any individual or business entity/organization that functions legally in India or in other nations, or any natural or legal person who has agreed to become a member on the website or mobile application by providing Registration data while registering on the website or app, uses and has the right to use the Services provided by DELLO .The services provided by DELLO is based on technology that enables the hiring of mini-trucks / 2 wheelers by users for a point to point service, or for time and usage based service within city limits and outside city limits, including inter-city all over India, through the internet and / or mobile telecommunications devices. You may use the DELLO Platform for personal and business use or for business purpose of the business entity or organization that you represent. Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, user(s) must not be a minor as per Indian Law; i. e. user (s) must be at least 18 years of age to be eligible to use our Services.
  • DELLO advises its users that while accessing the app / web site, they must follow/abide by the related laws. DELLO is not responsible for the possible consequences caused by your behavior during use of app/web site. DELLO may, in its sole discretion, refuse the service to anyone at any time.
  • Business Partners: DELLO has made some sections of the services available to corporates/ companies/ Traders/ merchants or other relevant business entities through the app that we recognize as a Business Partners, only if they have provided DELLO certain required User information and created account with us and have a DELLO ID. If you register as a Business Partner by creating an account in order to avail the services provided by the DELLO. You will be responsible for maintaining the confidentiality and security of the account, and are accountable for all the activities that occur under Your account. You agree to (1) ensure that you exit from your Account at the end of each session. (2) Immediately notify DELLO of any unauthorized use of your account information or any other breach of security, and DELLO cannot and will not be liable for any loss or damage arising from your failure to comply with this section. You may be held liable for losses incurred by DELLO or any other user of or visitor to the website due to authorized or unauthorized use of your Account as a result of your failure in keeping your account information secure and confidential. The Business Partner shall ensure that the account information provided by you in the registration from is complete, accurate and up to date. Use of another User’s Account information for availing the services is expressly prohibited. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes inaccurate, not current, untrue or incomplete), or DELLO has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, DELLO has the right to suspend or terminate your account and services.

    AGREEMENT FOR CUSTOMER/ USER(S)

    This agreement is applicable to all the users whoever uses our App or visits websites for varied purpose(s). This agreement is further applicable to all DELLO Services offered on the web site, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by user(s).

    INTELLECTUAL PROPERTY RIGHTS

    You acknowledge and agree that DELLO retains ownership or lawful licensee of all the rights to the web site and its content. Web site content means its design, layout, text, interface, images, graphics, sound, video etc. The web site content embody trade secrets and intellectual property rights and are protected under applicable Indian and international copyright, trademark, patent and other laws. All title, ownership and intellectual property rights in the web site and its content shall remain with DELLO, its affiliates or licensor's of DELLO content, as the case may be.

    All rights, not otherwise claimed under this agreement or by DELLO.in, are hereby reserved. The information contained in this web site is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use. DELLO does not make any warranty direct or indirect about the accuracy, completeness or represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the "content") contained on, distributed through, or linked, downloaded or accessed from any of the Services contained on this web site, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service.

    The company holds no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information and the services in this web site is provided "AS IS " and “AS AVAILABLE” basis without any representation and endorsement being made, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information and without warranty of any kind, whether implied or expressed, including but not limited to, an implied warranty of merchantability, fitness for a particular purpose, or non-infringement of other' intellectual property.. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the user(s). In no event shall DELLO be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Service. User(s) of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.

    DELLO reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service or the app/website.

    AMENDMENT TO USER(S) AGREEMENT

    The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time without any notice to the user(s) and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at www.dello.in on the date that Company may indicate that such addition, variation or amendment is to come into effect

    THIRD PARTY SITES LINKS

    Additionally, the website may host information, hyperlinks, (in the form of word link, banners, channels or otherwise) or any other form of links by various third-party sites. This may include links to sites owned by our associated companies. These third-party links are provided solely for your convenience only and in no way does the inclusion of any link on the site or services imply our affiliation or endorsement of the linked site, their business practices(including their privacy policies) or any information therein, and are accessed at your own risk. You agree that we have no responsibility or liability for any independent policies or actions of these third-party links and are not responsible in any way for the privacy practices, customer service practices, content or availability of any such website.

    TRADEMARKS AND COPYRIGHT

    A trademark is a word, design, phrase, symbol, sound, or color (or any combination) that identifies the source of a party's goods/services. A service mark identifies the source of a party's services.All related icons and logos are registered trademarks or service marks of DELLO in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited. Users/Visitors of the website merely by using/visiting the website cannot be construed to be licensees approved by the Company for use of such material except for the purpose required for using the Services. Systematic retrieval of DELLO content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from DELLO is prohibited. Except the third party content and link to third party web sites on our app/website, all the content on this website is the copyright of DELLO.

    In addition, use of the content for any purpose not expressly permitted in this Agreement is prohibited and may invite legal action. As a condition of your access to and use of DELLO’s Services, you agree that you will not use the web site service to infringe the intellectual property rights of others in any way. DELLO reserves the right to indefinitely suspend or terminate or block use or access of the account of a user(s) upon any infringement of the rights of others in conjunction with use of the DELLO service, or if DELLO believes that user(s) conduct is harmful to the interests of DELLO, its affiliates, or other users, or for any other reason in DELLO's sole discretion, with or without cause. You shall be liable to indemnify DELLO for any losses or expenses incurred by DELLO due to any infringement of intellectual property rights owned by DELLO without prejudicing DELLO’s right to bring any legal action against you.

    TERMINATION

    DELLO reserves the right (at or sole discretion and without any liability to the users for any reason) to delete, disable or deactivate your account, limit, deny or create different access to the web site and its features with respect to different user(s), change any of the features or remove and discard any content within any account or anywhere on the platform or shut down an account, with or without notice. The User hereby also agree and acknowledge that upon termination, DELLO shall have the right to retain all information pertaining to the transactions initiated by you on the Platform and will have no obligation to refund you any fees you may have paid.

    TERMS & CONDITIONS FOR USE OF OUR SERVICE

    The following Terms & Conditions shall apply to customers utilizing the Services offered by the Company for the hiring of mini-trucks and Two Wheelers.

    The customer booking for the Service shall pay all amounts including but not limited to the fare (as agreed), parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the mini truck and bike delivery Services.

    The User agrees and accepts that the use of the Services provided by the Company is at its sole risk, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied.

    The customer shall ensure that he/she will not indulge in any of the following activities while availing the services:

  • Damaging the body and/or any other interiors of the mini-truck or two wheeler.
  • Misusing or damaging any of the devices (technical/non-technical) in the truck or two-wheeler.
  • Asking the driver to break any Traffic/RTO/City Police and/or government rules for any purpose. The driver has the right to refuse such a request by the customer. The driver also has the right to refuse such a pick-up.
  • Putting pressure on the driver/rider to overload their vehicles with the consignment than the maximum allowed limit of that vehicle. The driver/rider has the right to refuse such a pick-up.
  • Using company’s services without having necessary documents required for transportation.
  • The customer/ users will be required to indemnify the company from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs) claims, demands, actions and proceedings which we may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the DELLO Platform or a breach of any representations and warranties made by you, and shall pay such sums on demand by us.

    DELLO is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a mini-truck/ 2 wheelers booking. The location based information will be used only to facilitate and improve the probability of locating a mini-truck / 2 wheeler for the Customer. The Company shall be entitled to disclose to all companies within its group, or any government body as so required by the law or by directive or request from any government body, the particulars of the Customer in the possession of Company in any way as Company, in its absolute discretion, deems fit or if it considers it in its interests to do so.

    Estimated Pickup Time (EPT) mentioned at the time of booking is only indicative and approximate and may vary.

    The Company shall be entitled at any time without giving any reason to terminate the booking of the truck/bike delivery done by the Customer. User(s) shall indemnify DELLO with respect to any expenses incurred with respect to such booking.

    The Company encourages all its customers to take full responsibility of his/her items. In case of lost items inside the Company during the journey, Company will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same. DELLO aggregates its vehicles for the purposes of providing services. In the event of loss of any item, User(s) shall not have any right to withhold the payment to be made towards DELLO. Further, in the event any payments from the User to DELLO are pending for the period prescribed by DELLO in its respective invoice, DELLO reserves the right to exercise particular lien over the consignment till full payment is made to DELLO for its services. Additionally, User(s) will be liable to indemnify DELLO against any loss, damage or expenses incurred by us due to the custody of the consignment during this period.

    Any complaint in respect of the Services or the use of the mini-truck/ 2 wheelers, the Customer has to inform Company of the same in writing within 24hours of using the mini-truck/2 wheeler or the Services of Company.

    The Company shall not be liable for any conduct of the drivers of the Vehicles. DELLO encourages you to notify any complaints that you may have against the driver of any Vehicles that you may have hired using our platform.

    The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment .

    All the calls made to the Company's call centre are recorded by the Company for quality and training purposes. We may contact you with service-related communication, from time to time, including any notices required by law, in lieu of communication by postal mail or important notices pertaining to our arrangement, or other messages such as updates, user communications, newsletters or offers. We shall use the contact information provided at the time of registration and you should ensure that they are up-to-date.In the event you place a query on our app/website including query with respect to our Services, applicable fees or terms of Service, You hereby expressly agree to consent to receive our responses, whether by way of telephonic calls or electronic mail, to such query and all related information with respect to our Services. For removal of doubts, related information shall include without limitation any marketing and/or commercial information. You understand and agree that such information shall in no event qualify as unsolicited commercial communication under the Telecom Unsolicited Commercial Communications Regulations, 2007 and/or due to disclosure of such information, our telephone numbers shall not qualify to be registered under the 'National Do Not Call Register' or the 'Private Do Not Call Register' in accordance with the Telecom Unsolicited Commercial Communications Regulations, 2007 or any other applicable law.

    Cancellation Policy: All cancellations made 3 mins after driver / rider allocation or if driver / rider already arrived at the Pick up location will incur a cancellation fee. A small amount of cancellation charge may be levied on such cancellations as per Company Policy from time to time.The cancellation fee may vary as per the vehicle. Cancelling four bookings in a day after driver / rider allocation will temporarily suspend your account for 24 hours.

    In case of cancellation of the booking done within the 3 minutes of booking the vehicle and after making on-line payment, refund of the amount shall be paid within 30 working days after the said amount is received and credited in company's bank account.

    DELLO also holds and reserves the right to cancel the requested service initiated by you on the Platform, if:

  • The designated location to avail our Services provided by you is outside the service zone of DELLO.
  • The service includes supply/delivery of any material good that is illegal, prohibited or in violation of the Terms of Use.
  • Information provided by you is not complete or sufficient
  • In case you do not respond via phone or any other communication channel at the time of confirmation of the order booking.
  • If a delivery partner is not available to perform the services, as may be requested.
  • If the service cannot be completed for reasons not in control of DELLO.
  • CONFIDENTIALITY

    All vehicles registered with the Company are continuously tracked using mobile technology for security reasons only. It is expressly made clear to you hereby that the Company does not own any mini-truck/ Two wheelers nor does it directly or indirectly employ any drivers/riders for the vehicle. Mini-trucks/two wheelers and drivers/riders are all supplied by third parties and the Company disclaims any and all liability in respect of the drivers/riders and the mini-trucks/ two wheelers alike.

    The Company have right to use the customer contact information for its own marketing purposes. The Company may send regular SMS updates to the mobile numbers registered with it.

    These Terms shall be governed by, and construed in accordance with, the laws of India, without reference to principles of conflicts of law. The parties agree that the courts of Lucknow (U.P), India shall have the sole and exclusive jurisdiction over any dispute arising from or relating to these Terms, the Application or the Website or other related issues between company and the customer.

    Additional Terms and Conditions on Mini truck Services

    The following Terms & Conditions shall apply to customers utilizing the Services offered by the Company for the hiring of Mini Trucks:

  • Only ground floor to ground floor loading/unloading is allowed.
  • Distance between DELLO truck and loading/unloading point should not be more than 25 feet (8 metres).
  • Insurance, Labor Charge (if opted and provided by the company) will be automatically added to the invoice.
  • Maximum Loading weight up to the vehicle limit are allowed.
  • PRICING

    Indicative pricing information and charges for all our services offer on the DELLO Platform is available on the DELLO Mobile App or our customer care representative will inform you at the time of booking. The actual pricing and charges (may vary) will be known to you once we have the information regarding your consignment and the destination and any other relevant information. We reserve the right to change the pricing without notice to you since it is dynamic and pricing is based on several factors depending on the nature of your consignment. We also reserve the right to customize the pricing for different users based on specific requirements applicable to each booking.

    Toll Charges: In case of a toll on your trip, return toll fare will be charged.

    PAYMENTS

    The user / customer booking for the Service shall pay all amounts including but not limited to the fare (as agreed), labour charges, parking charges, RTO challans, RTO taxes, waiting charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the Services. They may choose to make payment for the services availed by any of the following methods:

        Online payment: Where you to opt to pay online. Online payment for the services shall be made to us at the time you book our services, and can be made either via credit card / debit card / cash cards, net banking, IMPS, RTGS,NEFT etc., as may be processed by independent payment service providers, through other banking channels, or under the advance payments scheme operated by us only for users of the DELLO Platform via e-wallet termed as “DELLO Wallet”

    In the event the payment cannot be accepted through the online payment methods, you will have to make a cash payment of the charges to us by directly making payment to the person / driver collecting your consignment.

        Cash payment: Where you choose to pay by cash, you shall make the cash payment upon delivery of your consignment to the person / driver/ rider of the vehicle carrying your consignment, as nominated by DELLO. You are required to make payment of the price communicated to you, and we through the person / driver / rider collecting your consignment may be entitled to withhold the consignment or take any further action against you if you fail to make payment as per the agreed terms.

    We may offer discounts and consequent deductions in the charges to be paid by you at our sole discretion. Any requests for refunds will be reviewed in light of the refund policy applicable.

    You authorize and allow us to retain your consignments in case of any type of non-payment from your side. We may return your consignments only after due payment is received in our account.

    DELLO WALLET INFORMATION

    The DELLO Wallet is a closed ended scheme available only to the users of DELLO Platform, where a user will have the option to make an advance payment to us which will be adjusted against the charges incurred by user on the DELLO Platform, for services which you may request now or in the future. You may make advance payments by the online method or by any other method designated by DELLO INC. from time to time, and the amount so paid in advance will reflect on your user page. No interest shall be payable for the advance amounts paid to us. The advance amounts will be adjusted against charges you may incur pursuant to your use of the DELLO Platform and the amount is non-refundable and any refunds will only considered in accordance with our refund policy.

    REFUND POLICY

    You agree and acknowledge before selecting services and making payment, you have evaluated our services completely as per your requirements as generally, the company do not refund any amounts received from you for any services delivered through DELLO Platform. However, in some exceptional cases or faulty transactions, you can write to us with all the relevant details at queries@dello.in, and we shall consider any refund on a case-to-case basis, at our sole discretion. The amount shall be processed in the same bank account used to make the payment at the time of booking.

    INVOICING AND TAXES

    Upon completion of the services, we will generate an invoice which will be sent across to you via e-mail. The invoice shall be indicative of all applicable charges including but not limited to the surcharge, toll charges, wait time charge, night time charge, service tax or any other fees / taxes / charges we may incur in the provision of the services.
    You are accountable for paying all fees and applicable taxes associated with the services in a timely manner with a valid payment method. Your use of the DELLO Platform and/or the services we provide you may be subject to taxes, duties and fees payable in India and/or your location. You (user/s) shall be accountable for payment of all such taxes, duties and fees and the charges provided by us are exclusive of any taxes, duties and fees. In certain cases, the company may have the obligation to pay taxes, duties and fees arising out of our arrangement and such taxes, duties and fees shall be charged to you in addition to any payments you make for the services. If the payment method specified by you fails or your account is past due, then: a. You (user/s) agree to pay all amounts due on your account upon demand and reimburse us for all reversals, charge-backs, claims, fees, fines, penalties and other liability incurred by us (including costs and related expenses) that were caused by or arising out of payments that you authorized or accepted,
    b. our company may collect fees owed using other collection mechanisms, if it remains unpaid; and c. our company reserve the right to either suspend or terminate your account or any pending services, including deletion of your account.

    You agree to submit any disputes regarding any charge to your account in writing to us within thirty (15) days of such charge, otherwise such dispute will be waived and such charge will be final and not subject to challenge

    INSURANCE DETAILS

    The Oriental Insurance Co. Ltd., a leading and trusted Insurance company in India has provided you with the option to insure your goods when you are completing a booking on our platform, upon valid payment of the premium / fee. We recommend that you insure any and all goods that you may seek to transport under our services including by use of the DELLO Platform You are required to review the terms and conditions of your insurer before completing your booking, and the specific terms and conditions imposed by The Oriental Insurance Co. Ltd., can be accessed at http://www.dello.in/termsandconditionYou understand that we incur no liability for any loss you may suffer when using our services, and your only recourse shall be to make claims under the applicable insurance policy.

    INVOICING AND TAXES

    Terms of Insurance Cover for Cargo booked via DELLO Platform

    Insurance covers the following:

  • Burglary/Theft/Non delivery/Accidental damage while Transit including loading/ unloading
  • Riot, Strike & Malicious Damage.
  • Damage or Loss of cargo due to Fire or allied perils, lightning, overturning of the carrying vehicle, collision with or by the carrying vehicle, breakage of bridges, accidents of like nature to the carrying vehicle.
  • Conditions:

    • Insurance cover for Cargo is Optional for Guest users and Business Partners and must be selected before a booking is made on the DELLO platform (through Mobile App)
    • The driver / rider should have valid Driving License and it should be properly endorsed for carrying hazardous chemicals/goods if required.
    • Claim will be settled to the owner of the Cargo only.
    • While picking and handing over the goods, photo to be taken and it should be submitted only when there is damage.
    • The Gross vehicle weight should not exceed the limit prescribed in the RC book.
    • Damaged goods to be kept for surveyor’s assessment and in case of Accident & theft Police complaint (FIR) to be lodged.
    • The consignment should be packed as per customary packing.
    • In the event of claim being reported in any transit, the same should be intimated without any delay and all the transits undertaken just before the occurrence of the claim should be immediately declared.
    • Claim request to be intimated to DELLO within 24 hours of trip start time along with the trip details, Pickup up location, delivery location along with the current location of the damaged goods for the surveyor to visit.
    • Inherent Vice (Natural Decay) of 'Food & Beverages'/Perishable items is not included in the insurance cover.
    • Territorial Jurisdiction: Lucknow (UP, India)-All disputes arising under this policy to be determined by courts of Lucknow in India.
    • Specific permission to be obtained for Over Dimensional Cargo before transporting.

    Documents to be submitted in case of claim:

    Original invoice containing the following details

    • Name & address of the cargo owner
    • Claim form (hard copy duly signed)filled by the customer
    • Description of cargo
    • Date ,Time and place of accident
    • Transit details (From where to where)
    • Value of goods
    • No. of parcels/quantity to be declared
    • Carrying vehicle details
    • In case of Theft claim , FIR from police
    • (Wherever commercial invoice is not available, settlement will be on market value basis)
    • Relevant documents, photos of damaged goods, Value of damaged goods, Goods type to be sent to claims@dello.in
    • DELLO will forward your claim request to the Insurance service provider (Oriental Insurance) and a surveyor will contact you shortly
    • .

    Premium Rates :

    • Fixed Insurance Premium of INR 8 (inclusive of taxes) for a maximum coverage of Rs. 1,00, 000/- up to 50 kms for bikes
    • Fixed Insurance Premium of INR 15 (inclusive of taxes) for a maximum coverage of Rs. 5,00,000/-up to 50 kms for 4 wheelers
    • Fixed Insurance Premium of INR 30 (inclusive of taxes) for a maximum coverage of Rs. 5,00,000/- for Outstation Trips up to 100 km for 4 wheelers
    • Fixed Insurance Premium of INR. 50 (inclusive of taxes) for a maximum coverage of Rs. 5,00,000/- for Outstation Trips upto 250 km for 4 wheelers
    • Fixed Insurance Premium of INR 90 (inclusive of taxes) for a maximum coverage m of Rs. 5,00, 000/- for Outstation Trips above 250 km within state of Uttar Pradesh for 4 wheelers.

    Other Important Terms

    • The claim settlement will be on Invoice value as assessed by the surveyor, claim will be settled at 75% of assessed loss/admissible claim amount.
    • Maximum Sum Insured: 5 lac for Mini truck and Rs. 1 lac for Two Wheeler.
    • Escess / Deductible :
    • For Estimate up to Rs. 20,000/- excess shall be 5% of the claim amount subject to a minimum of Rs. 250/-
    • For Estimate above Rs. 20,000/- excess shall be 0.25% of the value of the goods per trip subject to minimum of Rs. 250/-.
    • Excess for transit through Two wheeler shall be 0.5% of the consignment value subject to a minimum of Rs 100/-
    Terms of Insurance Cover by The Oriental Insurance Company Ltd for House shifting services booked through the DELLO platform

    Warranties & Clauses:

        List of Items to be specified. As the goods carried are used items, packing should be done as per the standard customary packing to withstand the jolts & jerks during transit. After delivery, the driver should get the signature of the owner of goods.
        The policy does not cover Concealed damage, Rain water damage, denting, scratching, cracking. Items which have sentimental value/documents/cash/ Jewelry. Valuable items with value more than Rs.9, 000/- are not covered. Any single item with value 1 Lac above is not covered.
        Claim documents should be submitted: Immediate loss statement by the truck driver/photo, description of items, date, time & place of accident, Claim form should be duly filled by the customer, In case of theft FIR from Police. RC/DL of the carrying vehicle/driver.

    YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS

    By giving us your consignment you accept our terms and conditions set out in the consignment note and/or the contract of carriage and/or the contract for the performance of other services on behalf of yourself and/or anyone else who has an interest in the consignment or the performance of other services irrespective of whether you have signed the front of our consignment note or not. Our terms and conditions also cover and can be invoked by anyone we use or sub-contract to collect, transport, deliver your consignment or perform other services as well as our employees, directors and agents. Only one of our authorized officers may agree to a variation of these terms and conditions in writing. When you give us the consignment with oral or written instructions that conflict with our terms and conditions we shall not be bound by such instructions.

    YOUR OBLIGATIONS

    You warrant, undertake and guarantee to us:

    • That at the time of booking on the DELLO Platform, the contents of the consignment (including but not limited to weight and number of items) have been properly described or mentioned and such a Consignment Note is complete in all respects and the documents as required for the carriage/ consignment including permits, invoice are enclosed along with the booking .
    • That the goods/contents being consigned by the user/customer are not Prohibited Items, prohibited for carriage by any law, rule, regulation of India and/or are not restricted by the applicable regulations and neither you nor the consignee is a person or organization with whom we or you may not legally trade under any applicable laws or regulations.
    • That all statements and information and documents provided by you relating to the Consignment will be true and correct and you acknowledge that in the event that you make untrue or fraudulent statement about the Consignment or any of its contents, you would risk a civil claim and/or criminal prosecution the penalties for which may include forfeiture and sale. You agree to indemnify us and hold us harmless from any claims that may be brought against us or our agents arising from the information provided by you.
    • The Drivers/ riders/ delivery Personnel are authorized to deliver the goods at the address mentioned at the time of booking and without prejudice to the foregoing it is expressly agreed that we shall be conclusively presumed to have delivered the goods in accordance with the booking.
    • You have provided the accurate declaration with respect to the type of goods, correct weight and the value of the consignment and you will provide any special equipment we may need to load or unload the consignment on or off the vehicles.
    • When you have asked us to charge the receiver or a third party and the receiver or third party does not pay us, you will promptly settle our invoice together with an administration fee in full within 2 days of us sending you the invoice.
    • You will comply with the terms of the insurance policy, as applicable, for your booking.
    • You will provide accurate information pertaining to the consignment, and we shall not be required to independently verify the consignment, and we will issue the goods receipt / consignment note / goods forwarding note based on the information provided by you.
    • All applicable laws and regulations have been complied with by you.
    • You agree and acknowledge that the schemes and offers are being extended by DELLO at its sole independent discretion and nothing shall entitle You to any of the Offers. Kindly read the terms and conditions of the Offers carefully before availing them.
    • You agree to indemnify, defend us and hold us harmless from any liabilities we may suffer or any costs, claims, demands, damages or expenses, including legal costs, we incur either to you or to anyone else arising out of you being in breach of any of these warranties, representations and guarantees, even if we inadvertently accept a consignment that contravenes any of your obligations.
    • The customer agrees and acknowledges that the use of the Services offered by Company is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law. Without prejudice to the above, the Company makes no representation or warranties with respect to:
      • The Services from our platform will meet the customer's requirements.
      • The Services will be uninterrupted, timely, secure, or error-free or be available to you at all times.
      • Any responsibility or liability for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of truck service offered by Company or due to the failure of Company to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Company or any person or any organization involved in the above mentioned systems.
      • Any liability for any damages of any kind arising from the use of the Service offered by the Company, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
      • Any alternate arrangement(s) if the mini-truck/ 2 wheeler has not reached due to any reason.
      • Any errors on DELLO Platform will be corrected.
      • Any additional or extra charges for far off locations.
    • We are not liable if we do not fulfill any obligations towards you at all as a result of:
      • Circumstances beyond our control such as (but not limited to):
      • Acts of god including earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost or other natural calamities or disasters
      • Force majeure including (but not limited to) war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes or civil commotions.
      • National or local disruptions in air or ground transportation networks and mechanical problems to modes of transport or machinery.
      • Latent defects or inherent vice in the contents of the consignment.
      • Criminal acts of third parties such as theft and arson.
    • Your acts or omissions or those of third parties such as:
      • You being in breach of (or any other party claiming an interest in the consignment causing you to breach) your obligations under these terms and conditions.
    • The contents of the consignment consisting of any article that is a prohibited item even though we may have accepted the consignment by mistake.

    DANGEROUS GOODS / SECURITY

    • Dangerous Goods
    • We do not carry, nor perform other services regarding, goods which are in our sole opinion Dangerous Goods including, but not limited to, those specified in the regulations, guidelines, technical instructions, codes applicable to us and our business or to the transport of, or the performance of other services regarding, Dangerous Goods.

    Company may at its discretion accept certain Prohibited Goods for carriage, or for the performance of other services, in some locations if user have been accorded the necessary permission for the same by competent authority. You may also be asked to procure a similar status for the tempo/truck/vehicle which is proposed to carry such Prohibited goods at your own cost. Consignment will be accepted by us only after the above requirements are fulfilled. Prohibited Goods will only be accepted if they comply with the applicable regulations and our requirements. Details of our requirements together with the procedure for applying for the same are available from our nearest office and a prohibited goods surcharge will be invoiced to you upon acceptance of your consignment

    Prohibited Items:

    We do not accept consignments that contain prohibited items.

    • DELLO does not verify and check the packages that are being picked up and dropped off on behalf of You or the Items that are being delivered to You by the Delivery Partner, and therefore DELLO shall have no liability with respect to the same. However, if it comes to the knowledge of DELLO that You have packaged any illegal or dangerous substance or availed the Pick- up and Drop Off Services using the Platform to deliver any illegal or dangerous substance, the company shall have the right to report You to the government authorities and take other appropriate legal actions against You.
    • DELLO accepts consignments only upon your declaration of the type and value of the consignment (“said to contain” basis). Company has no responsibility whatsoever as to the correctness of description, type or value thereof and you agree to indemnify the Company and hold Company harmless from any claims that may be brought against the Company arising out of or relating to such declaration provided by you and any costs that Company will incur relating thereto.

    DELIVERY REJECTED CONSIGNMENTS AND HOLDING CHARGES

    If the receiver refuses to accept delivery we will try to contact you and agree the appropriate next action. You agree to pay us any costs we incur in forwarding, disposing of or returning the consignment and our charges (if any) for the agreed appropriate next action. The Company will levy holding charges on the consignments that are not collected by the Users/recipients from the point of destination as per the order terms and conditions. The rate of holding charges will be as per company policy.

    CLAIMS BROUGHT BY THIRD PARTIES

    You undertake to us that you shall not permit any other person who has an interest in the consignment to bring a claim or action against us arising out of Carriage even though we may have been negligent or in default and if a claim or action is made you will indemnify us against the consequences of the claim or action and the costs and expenses we incur in defending it.

    The above mentioned terms and conditions of use and/or Agreement and the Privacy Policy constitute the entire agreement between the User(s) and DELLO with respect to access to and use of the web site and the Services offered by DELLO, superseding any prior written or oral agreements in relation to the same subject matter herein.

    DISCLAIMER

    The user /customer agrees and acknowledges that the use of the Mobile App/Website is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality and fitness for any purposes are excluded to the fullest extent permitted by law.

    The information contained in this website is for general information purposes only. The information is provided by DELLO and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance on any such opinion, advice, statement, memorandum, or information shall be at your own/sole risk and consequences attached thereto .

    The information contained in this website is for general information purposes only. The information is provided by DELLO and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance on any such opinion, advice, statement, memorandum, or information shall be at your own/sole risk and consequences attached thereto .

    In no event will DELLO be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings, litigation/legal issues or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this site or any linked apps.

    Through this website you are able to link to other websites which are not under the control of DELLO. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

    Every effort is made to keep the portal up and running smoothly. However, DELLO takes no responsibility for, and will not be liable for, the portal being temporarily unavailable due to technical issues beyond our control.

    By using this website, you are clearly accepting all the terms of this disclaimer notice. If you do not agree with anything in this notice you shall not use this site.