1. How Dello works?
If you need to deliver anything within the city, we can help you via our tech based platform. Through using our mobile app we will match the nearest driver/ rider available to reach at the shortest time possible. You can track the goods movement while our driver/rider complete the trip and pay the fare.
2. How do I track my order?
The assigned vehicle can be tracked by clicking on the live order in your mobile app. We also send you a notification or SMS once a partner is allocated on your order.
3. Dello Pricing Module?
Our pricing is algorithmic in nature and is based on a base fare, distance and journey time. kindly note that any excess loading and unloading time is considered as a part of the journey time, and hence it is recommended that customers speed up the process. Pricing also varies across available vehicle types - Bike/Tata Ace/Champion/Dost/Pick-up/Ape/Tata 407/ based on their respective rate card.
4. Do you provide labor services for loading and unloading the goods?
Dello riders/ drivers shall not be obliged to load/unload the goods, but can help set the goods in the vehicle on a friendly basis. If required, you can check and negotiate with your assigned driver partner for any required labor. Dello will have no role in this negotiation.
5. How to pay for the Trip fare?
You have multiple options to pay the fare:
6. Under what circumstances the trip fare may get changed?
The trip charge can vary due to the below mentioned reasons:
7. Does the total fare includes Parking, Toll and Other charges?
8. How can you help if my booking has multiple stops for delivery?
9. What type of Goods are permitted on DELLO?
10. How to associate with Dello?
It is very simple, just download Dello driver app from the play store or visit our
website and fill the form on Drive Partner page, our team will connect with you
else you can call or visit our office regarding on-boarding process at Dello.
11. What permits and documents required to attach vehicle with Dello?
To attach you commercial vehicle/s with Dello, following documents are required:
Fitness certificate |
Owner/Driver : Driving License ; Bank Details ; Address Proof ; Pan card