FAQs

1. How Dello works?

If you need to deliver anything within the city, we can help you via our tech based platform. Through using our mobile app we will match the nearest driver/ rider available to reach at the shortest time possible. You can track the goods movement while our driver/rider complete the trip and pay the fare.

2. How do I track my order?

The assigned vehicle can be tracked by clicking on the live order in your mobile app. We also send you a notification or SMS once a partner is allocated on your order.

3. Dello Pricing Module?

Our pricing is algorithmic in nature and is based on a base fare, distance and journey time. kindly note that any excess loading and unloading time is considered as a part of the journey time, and hence it is recommended that customers speed up the process. Pricing also varies across available vehicle types - Bike/Tata Ace/Champion/Dost/Pick-up/Ape/Tata 407/ based on their respective rate card.

4. Do you provide labor services for loading and unloading the goods?

Dello riders/ drivers shall not be obliged to load/unload the goods, but can help set the goods in the vehicle on a friendly basis. If required, you can check and negotiate with your assigned driver partner for any required labor. Dello will have no role in this negotiation.

5. How to pay for the Trip fare?

You have multiple options to pay the fare:

• DELLO Wallet: You can deposit money in advance in Dello Wallet and the fare would be automatically deducted from the available balance.
• Credit Card: The trip fare can be paid in credit through MasterCard/ Visa.
• Cash: The trip fare can be paid in cash directly to our rider/driver partner at the drop location.
• The payment method can be selected at the time of order placement.
• We do not offer any credit facility.

6. Under what circumstances the trip fare may get changed?

The trip charge can vary due to the below mentioned reasons:

• If the pick-up and drop location changes from the originally mentioned address.
• If there are multiple stops in the trip.
• If the loading and unloading time exceeds the limit of 60 minutes.
• If you are particular about the route that needs to be taken by the driver and if that route is different from our recommendation to the driver.
• Other unforeseen issues.

7. Does the total fare includes Parking, Toll and Other charges?

• Toll charges are not included in your trip fare. The customer has to bear parking & other charges over and above the fare amount. The receipt of the service will handed over to you by the rider/partner.

8. How can you help if my booking has multiple stops for delivery?

• If your trip has multiple stops you can mention it by clicking on the plus (+) sign in the drop off location. Add the locations as per the route and we can help you deliver at multiple locations effortlessly. The charges will vary.

9. What type of Goods are permitted on DELLO?

• We permit all kind of goods that are not under our list of prohibited items and are suitable to be transported in our trucks /bikes based on payload and capacity requirements. To better match your requirements with the right vehicle we classify goods under the following categories.
• We categorize goods under the following to better match your requirement with the right vehicle
• House Shifting
• Furniture
• Glassware
• Courier/Mover and Packers
• Electrical/Electronics
• Machines / Equipment / Spare Parts
• Construction equipment/materials
• Vehicles/Automotive Parts
• Food & Beverages
• Plywood/ Wood/Timber
• Pipes/Metal Rods
• Chemicals/Paints/Oil
• Metal Sheets
• Gas / Commercial Cylinder

10. How to associate with Dello?

It is very simple, just download Dello driver app from the play store or visit our
website and fill the form on  Drive Partner page, our team will connect with you
else you can call or visit our office regarding on-boarding process at Dello.

11. What permits and documents required to attach vehicle with Dello?

To attach you commercial vehicle/s with Dello, following documents are required:

Fitness certificate |

Registration Certificate

Pollution Control

Insurance

Owner/Driver : Driving License ; Bank Details ; Address Proof ; Pan card